I made multiple contribution to the original campaign, and would like my pledges merged to reduce shipping fees.
In order to merge your pledges together to save on shipping, we’ll first need all of your surveys to be completed.
If you have multiple surveys, you can complete all of them from the same survey invite email you originally received. Go ahead and click through your first survey until you see a yellow bar that says “You have multiple surveys for this project” — click on that to complete any remaining incomplete surveys.
The survey will not charge you when you finish, so no worries if you need to enter your CC — any due balance for shipping will be removed once we merge your orders.
Once your surveys are finished, feel free to reach out to us using the “contact us” option below to have your pledges merged.
Last updated: February 07, 2018 13:08
I recently backed the project and have not received my survey. How can I get it?
If you’ve made a contribution on Indiegogo InDemand, it will take 10 days for your order to import into our system. On day 11, you will receive an email with your survey automatically. Thanks for your patience!
Last updated: February 07, 2018 13:09
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.